Welcome to Flowers Westminster. These Terms & Conditions govern all transactions, services, and customer interactions associated with the Flowers Westminster online platform, including flower delivery services within Westminster and its surrounding areas. By placing an order with us, you agree to comply with and be bound by the following terms. Please read them carefully before using our services or placing your order for online flower delivery in Westminster.
These Terms & Conditions apply to all products and services supplied by Flowers Westminster via our website or over the phone. They cover our entire service area, including customers based in Westminster and the surrounding regions. Any reference to Flowers Westminster, “we”, “our”, or “us” relates to our team and retail entity supplying these online flower delivery services.
To secure your online flower delivery in Westminster, you must place your order via the Flowers Westminster website or through another officially listed ordering channel. Please follow the prompts to select your desired floral arrangements, provide the recipient’s address details, choose your preferred delivery date, and complete payment. You are responsible for ensuring that all order information, including addresses and messages, is accurate and complete. Inaccuracies can cause delays or misdelivery for which we cannot be held responsible.
After ordering, you will receive an automated confirmation acknowledging the receipt of your order and summarising your selected items. This confirmation does not constitute acceptance of your order. Acceptance occurs once payment is processed and your order is dispatched for delivery. We reserve the right to refuse or cancel orders at our discretion, for example, in the case of product unavailability, incomplete information, or suspected fraudulent activity. In such cases, we will inform you as soon as possible and refund any sums paid.
All goods and services are subject to availability. Demand for certain flower varieties or arrangements may vary, and occasionally substitutions may be necessary due to factors such as seasonal variations or stock limitations. In such circumstances, we will use flowers of equal or greater value and similar style. Substitutions will always aim to retain the overall theme and aesthetic of your selected arrangement. Any significant changes will be communicated to you whenever feasible before dispatch.
All prices listed on the Flowers Westminster website are in GBP (£), inclusive of VAT and, where applicable, delivery charges (unless explicitly stated otherwise). Payment is required in full upon placing your order by one of our accepted payment methods, such as credit/debit card, select payment gateways, or any other options outlined at checkout. By submitting your payment information, you represent and warrant that you are authorised to use the designated payment method and that there are sufficient funds or credit available to complete the transaction.
Order processing and dispatch will not commence until payment is received and cleared. Should any payment be declined or otherwise failed, your order will not be fulfilled, and we will notify you accordingly. Any refunds issued will be processed promptly to the original payment method unless agreed otherwise and may be subject to standard banking timescales.
Flowers Westminster provides online flower delivery throughout Westminster and the adjacent areas. When placing your order, please ensure that you select a delivery address within our designated zones. Orders requesting delivery outside our normal areas may be declined or may incur additional charges, which will be communicated before dispatch.
We make every effort to deliver the flowers on your chosen date, but delivery times cannot be guaranteed due to factors beyond our control, such as traffic and weather conditions. Where possible, we will provide estimated delivery times and updates. If the intended recipient is not available at the delivery address, our delivery staff will attempt to leave the flowers with a neighbour or in a safe location, or will leave a delivery card with further instructions.
Should you need to amend or cancel your flower delivery order, please contact us as soon as possible. Orders may be cancelled or amended up to 24 hours before the scheduled delivery date free of charge. Cancellations or changes requested less than 24 hours prior to dispatch may not be accommodated, particularly for same-day or next-day delivery items, as these may already be in preparation or transit. In such cases, a cancellation fee or the full value of the order may still apply, especially if the flowers have been specifically sourced or arrangements have commenced. We are unable to provide refunds for orders that have already been delivered or which are in transit.
We pride ourselves on delivering the freshest and highest-quality flowers to our customers in Westminster. If you are in any way dissatisfied with your order, please notify us promptly, ideally within 24 hours of delivery, so we can investigate and address your concerns. Refunds or replacements will be offered at our discretion and may require photographic evidence of damaged or unsatisfactory goods. Due to the perishable nature of fresh flowers, returns may not always be possible, but we will do our utmost to resolve any genuine complaints to your satisfaction.
Flowers Westminster will not be liable for any loss, damage, costs, or expenses whether direct or indirect, arising from any delay or failure to deliver the flowers as a result of events or circumstances beyond our reasonable control, including but not limited to adverse weather, transportation delays, or incorrect delivery information provided by the customer. Our total liability in connection with any order shall not exceed the purchase price of the relevant goods. Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be excluded under applicable law.
You are responsible for ensuring that the details you provide are complete, accurate, and up-to-date. This includes recipient information and delivery addresses. Any instructions provided during checkout regarding delivery conditions (such as preferred neighbours or safe locations) should be as clear as possible. Flowers Westminster is not liable for non-delivery due to incomplete or incorrect addresses supplied by the customer. It is the customer’s responsibility to review the order summary for errors before final submission.
All content featured on the Flowers Westminster website, including photos, product descriptions, and logos, is owned by us or licensed to us. You may view and print individual pages for personal and non-commercial use only, but must not otherwise copy, reproduce, or use content from our website without prior written permission. Any third-party trademarks, brand names, or logos are used solely for reference purposes and remain the property of their respective owners.
Your privacy is important to us. When you place an order for flower delivery in Westminster, we collect only the personal information required to process your order, collect payment, and facilitate delivery. We will not share your details with third parties except as necessary to fulfil your order or as required by law. For further information on how we use personal information, please refer to our Privacy Policy.
Flowers Westminster reserves the right to amend these Terms & Conditions at any time by updating them on our website. Any revisions become effective immediately upon publication. Your continued use of our website or services after changes have been posted shall signify your acceptance of the updated terms. We recommend that you review these Terms & Conditions regularly to keep informed of any changes.
These Terms & Conditions, and any contract between us and you for the sale of flowers or related services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, or about Flowers Westminster’s online flower delivery service for Westminster and the surrounding areas, please use the contact form available on our website. We strive to respond to all queries and resolve issues efficiently to ensure you receive the highest standard of service for online flower delivery in Westminster.
Thank you for choosing Flowers Westminster for your online flower delivery needs throughout Westminster and the neighbouring regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 46 Rochester Row, Westminster, London, SW1P 1JU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westminster, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westminster.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
